selecdoo pays partner commissions reliably every month. The billing process takes place on the 1st day of the following month.

When does billing take place?

On the 1st of each month, all commissions from sales that occurred by the end of the previous month and have been confirmed by the respective shop are processed.

Example:
On February 1, all sales and commissions that occurred and were confirmed up to and including January 31 are processed.

Only confirmed sales are paid out.

Sales that are still open or unconfirmed at the time of billing are not automatically cancelled. They will be paid out in one of the following months as soon as the respective shop confirms the sale.

Cancelled or rejected sales are not eligible for commission.

Why might a payout not be made?

In certain cases, a commission may not yet be paid out even if the sale has been confirmed. The reasons can be related either to the shop or to the partner.

Reasons related to the shop

A payout may be delayed if:

• the shop has outstanding invoices with selecdoo on the payout date (the 1st of each month) that have not yet been paid in full,
• the shop's account has a negative balance or has been suspended,
• the shop is currently subject to a payment reminder or collection process.

Commissions can only be paid out once the corresponding amounts have been paid in full by the shop to selecdoo.

Reasons related to the partner

In order for a credit note to be issued and the payout to be processed correctly and in compliance with tax requirements, all required partner information must be complete and accurate.

This includes in particular:

• a fully completed profile,
• the required tax information, including the tax number,
• correct bank details.

Missing or incorrect information may prevent a credit note from being issued and, as a result, prevent the payout from being processed.

In short – to ensure everything runs smoothly:

Billing: Takes place monthly on the 1st day of the following month.
Payout: Only confirmed sales are paid out.
Open sales: Paid out in a following month once confirmed.
Partner requirement: Complete partner information and correct bank details.
Shop requirement: All relevant invoices from the respective shop must be paid in full.