What does SLA (Service Level Agreement) mean in affiliate marketing?

A Service Level Agreement (SLA) in affiliate marketing defines the contractual quality and performance standards between an affiliate platform and an online shop.

At selecdoo, the SLA specifies which services and response times can be expected from the platform. This includes guaranteed reply times to inquiries as well as the scope of free additional services.

selecoo offers two SLA options: the Standard Agreement and the Premium Agreement.

• Standard Agreement: maximum response time of 72 business hours
• Premium Agreement: guaranteed response within 24 business hours

The shorter response time of the Premium Agreement is especially valuable for time-sensitive or critical matters.

Overall, the SLA at selecdoo sets clear expectations and ensures transparent collaboration. It improves efficiency, reliability, and service quality while supporting structured communication between partners and clients.