In case of payment default, selecdoo's professional debt management system kicks in, putting transparency and efficiency front and center. The process is clearly structured and ensures that outstanding claims are handled systematically.

As soon as a payment is missed, a processing fee of 150 euros applies. This fee covers the administrative effort and is forwarded directly by selecdoo to the payment service provider. This ensures that all necessary steps to clarify the payment situation can be initiated.

At the same time, the outstanding amount is transferred to Creditreform. As one of Germany's leading credit agencies and debt collection service providers, Creditreform takes over the further professional processing of the claim. This partnership enables selecdoo to draw on proven expertise in debt management while safeguarding the interests of all parties involved.

Through this clear approach, selecdoo ensures that payment defaults are handled in a structured and legally compliant manner. The partnership with established service providers guarantees the highest standards throughout the entire dunning process. More detailed information about the collaboration with Creditreform and selecdoo's dunning procedures is available in the knowledge base.